网上书店常见问题
学生
是的! 查找类 虚拟书店. If the instructor has indiciated required or recommended course materials, you can 在注册之前先看看它们是什么.
是的, you will need to activate a 免费的 account on the 书店主页. 我们建议使用 your “大学 email to create your account.
A: If you do not have a 信贷 card but have applied for 金融援助 and receive some form of support (Pell/Cal Grants or loans through the college), 你会收到 银行移动 借记卡. You may choose to use this card as your refund (grant/loan payment) preference 以及在虚拟书店网上购物.
学生服务 will also invite representatives from the now University Credit Union (formerly Chabot Credit Union) to table during the first few weeks of the semester to help students set up other 信贷/借记卡 accounts and provide additional options 为学生.
A: The Chabot 图书馆 will receive 书 为学生 without a permanent address. 请 use the following as your delivery address in the virtual 书tore.
“大学
经办人:图书馆
西班牙大道25555号.
海沃德，加州94545
A: 导航到 书店 主页，然后是c舔 我们开始吧.
You may be prompted to sign in to your account or create a new one. 我们建议使用 您的Chabot zone电子邮件地址作为电子邮件.
第一步:选择课程材料
Using the drop-down options, select the term in which you are buying the 书 [1], 然后是院系[2]，最后是课程[3]. 您可以添加多个课程 点击添加另一个课程[4]. 当你选择了你所有的 课程，点击查看您的材料[5]继续.
第二步:查看所选材料并选择价格
查看选定材料. Review course name, book title, and various price options. Select a price option, c舔 Add Selected to Cart, then 继续结帐.
"Materials Available on Canvas/图书馆 or with Instructor" could mean that:
- 你的 instructor will distribute a supply list in class or on Canvas (our 学习 管理系统)
- 你的 instructor is using OER (Open Educational Resources) or ZTC (Zero Textbook Cost) 并向您展示如何访问这些免费资源
- Or, your instructor will clarify the course requirements once the semester begins
A note of No Text Required For This Course will be posted for courses with no required 书.
An option to add other material to your cart will pop up; if you are not interested, 点击不，谢谢，继续结帐.
第三步:继续
点击 继续结帐. 您可能会看到巴恩斯推荐的可选附加组件 & 高贵为“等级建设者”." 这些都不是你的导师建议的. 点击 不，谢谢，继续结帐.
第四步:查看购物车
Select the right course material and price option that works for you; then, c舔 on 现在结帐.
第五步:访问您的帐户
If you haven't already, sign in to your existing account using your email address 输入密码或创建一个新帐户. 我们建议使用您的Chabot zone电子邮件地址 就像电子邮件一样.
第六步:添加详细信息
- Verify or enter your billing address, shipping address, and contact 信息.
- 单击Shipping Method并做出选择. 预计交货日期为 与每种运输方式一起显示. 市场项目是由个人运送 卖家，而不是BNC Virtual. 为每个Marketplace卖家选择一种运输方式.
- 验证或输入您的付款信息.
- When you are ready to check out, c舔 Review 你的 Order.
请 note: If you have selected a rental option, you must enter a 信贷 card number 如果材料没有被退回，将收取费用.
第七步:提交订单
Review your final balance due, privacy policy, rental terms, terms of service, and 运输条款和条件. 完成后，单击Review 你的 Order. 你的 收据和确认将显示在下一页.
请 note: 你的 order will be processed and shipped within 24 hours. 一旦提交, 不能更改或取消.
答:没有. These items are similar to cart add-ons provided by many merchants. 他们是 不是必需的，也不是你的导师推荐的.
A:登录你的书店账户. 你会在your Digital下面找到你的电子书 您帐户页面上的内容.
A:登录你的书店账户. 您将找到您的订单历史和回购 帐户页面上的状态.
A:查伯特学院提供 免费的 student testing resources (Scantrons, Blue Books and Pencils) through the FRESH Pantry and Pop-up Pantry sponsored by the Student Equity Office.
请在 图书馆 开始 5月11日星期四 下午在 图书馆正常工作时间 在 700号楼的接待处.
A: Print text书/course materials purchased directly from BNC Virtual must be returned within 2 weeks after class start date or within 21 days of date shipped, 以较晚的为准. However, note that if more than 50% of the term has passed, based on the posted course start and end dates, materials are no longer eligible for return 信贷.
To return print text书/course materials purchased directly from BNC Virtual, please:
- 登录你的账户
- 听从你的命令去退货中心
- Select the item(s) you want to return, and generate a pre-paid UPS 返回标签.
The cost of return shipping will be deducted from your return 信贷.
巴恩斯提供的其他信息 & 高贵的虚拟:
- 非激活电子书、数字内容和访问码 can be returned within 14 days after class start date or within 14 days of purchase, 以较晚的为准. To return non-activated eBooks, digital content, and access codes, 请联系客户支持.
- 注:数字内容，如访问码，电子书等. 一旦被访问就不可返回， 激活、下载或显示. 没有例外.
- 苹果iBooks 在任何时候都没有资格退货或退款. 所有的销售都是最终的.
- 对于传统长度的课程， 租书 必须在购买后14天内退回退款吗. 短于 4 weeks, 租书 must be returned for a refund before 50% of the course has passed. To return a rental item, please log in to your account, go to the Return Center under your orders, select the rental(s) you want to return, and generate a pre-paid UPS 返回标签. The cost of return shipping will be deducted from your return 信贷.
- 我们不支付退货的运费. 但是，为了您的方便，我们确实提供 选择预付UPS运费. 请在退货中心查找此选项 在你的账户下. Pre-paid shipping costs are based on weight and location.
卖旧书
巴恩斯 & Noble may purchase back your 书 if they are needed in their inventory.
- 创建或登录您的书店帐户.
- 点击 Menu > Sell 你的 Text书.
- Enter the book ISBN and other info as required to receive your quote and shipping 信息.
返回出租
登录你的账户, then go to the rentals section, and select the refund link. 按照下面的步骤操作 the screen, indicate the reason for return, and print your pre-paid shipping label.
我可以把租来的书还给图书馆吗?
书店还书没有收纳箱，包括在图书馆. 如果你退学，你将不会收到退款 在图书馆借的.
问题? 请 联系Chabot书店支持 寻求帮助.